Refund and Returns Policy

Overview

Explore our Refund and Returns Policy at Dr. Pen to shop with confidence and enjoy a hassle-free experience. We want every purchase to be a positive experience and we will do our best to make things right for you if you are not satisfied.

Safety and Hygienic Policy

Dr. Pen accepts returns only for defective products under the one-year warranty. Items that are defective upon arrival must be reported within 7 days of delivery. Dr. Pen does not accept returns for non-defective hygienic products, nor do we accept exchanges.

If you refuse or fail to accept delivery of any products you order, with the exception of refusals related to visible delivery damages, any risk of loss, theft or damage will pass to you, and not limiting any other rights or remedies Dr. Pen has, Dr. Pen:

Will remain entitled to payment in full for the products shipped to your delivery address, including any delivery fees incurred; and

May effect any required additional delivery by whatever means it considers appropriate, and you will be liable for all additional costs incurred as a result of such refusal or failure to accept delivery. Refusal of delivery does not return the items back to us. Dr. Pen is not responsible for any issues that may arise in customs clearance. The importer is responsible and should ensure that they have all the required documents at the time of customs clearance.

Please read Shipping Policy before any further actions.

Refunds

Return requests must be approved before a return and refund can be initiated. Currently we only accept returns for defective items. Items returned without prior consent will not be refunded. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@drpen.store.

Cancellations

All cancellations are be subject to the progress of your shipment by our fulfillment team and are not guaranteed. Orders are fulfilled within 3 hours of being placed and can no longer be cancelled once shipped out.

To request a cancellation, simply contact our customer service team, and we’ll assist you promptly with the cancellation process.

Exchanges

We offer reshipment for defective or damaged items. If you need to exchange for the same item, send us an email at support@drpen.store.

Warranty

We stand behind the quality of our products and strive to ensure your complete satisfaction. We offer a comprehensive warranty to protect against manufacturing defects and faults, providing you with peace of mind during your purchase. However, we would like to clarify that our warranty coverage is limited to the replacement or repair of the product itself.

Warranty Coverage: Our warranty covers the replacement or repair of eligible products that are found to have manufacturing defects or faults for up to a year from the date of purchase. Should you encounter any issues with your purchased item within the specified warranty period, we will make every effort to resolve the matter promptly and efficiently. Our dedicated support team is available to guide you through the warranty process and assist you with any concerns you may have.

Exclusions: While we take responsibility for our products, it is essential to understand that certain expenses beyond the direct replacement or repair are not covered by our warranty. We strongly advise our customers to carefully review the terms of the warranty before proceeding with any additional services related to our products.

To start the warranty process please reach out to us at support@drpen.store.

Please note that any modifications or repairs carried out by unauthorized personnel may void the warranty entirely. To ensure the continued coverage of your warranty, we recommend contacting our support team for assistance and guidance.

Need help?

Contact us at support@drpen.store for questions related to refunds and returns.

DrPen.store is operated by:

ZenTurtle L.L.C.